Customer Support
Instant answers, no hold music, no wait queue
An AI customer-support bot handles the questions your team answers ten times a day — so they can focus on the ones that actually need them.
When does a support bot make the biggest difference?
Most customer queries fall into a predictable set: pricing, delivery timelines, refund policy, product availability, office location. Your team knows these answers by heart, but typing them out — one message at a time, dozens of times a day — drains hours that could go to higher-value work. Orbituastro's customer-support chatbot absorbs that repetitive load. Trained on your own knowledge base, product pages, and FAQ document, it gives accurate, friendly answers in seconds. When a question genuinely needs a human — a complaint, an unusual edge case, a negotiation — the bot flags it and escalates to the right person. Response times drop, customer satisfaction climbs, and your team finally has breathing room.
How we build and train your support bot
You send us your existing FAQ document, your product or service catalogue, and any internal response templates your team already uses. We ingest this content into the bot's knowledge base, map escalation paths (for example, any message containing the word 'refund' routes to your customer-care manager), and test the bot against 30 real scenarios before deployment. You approve the staging version, we go live, and the bot starts deflecting repetitive tickets from day one. The teal-and-white chat interface matches your brand colours. You can update the knowledge base any time through our dashboard — upload a new document and the bot refreshes within minutes, no re-deployment needed.
Core features of your support bot
Knowledge base training
Feed the bot your FAQ, product sheets, and policy pages. It learns your business language and tone, not generic chatbot speak.
Smart escalation
Define escalation triggers by keyword or intent. Complex or sensitive messages route to the right team member automatically.
Live dashboard analytics
See which questions get asked most, where users drop off, and how the bot's resolution rate changes week over week.
Multilingual ready
Set the bot to respond in English and Swahili so customers across Kenya feel addressed in their preferred language.
“Our support inbox used to hit 200 messages a week. Since we turned on the bot, roughly 140 of those never reach a human agent. Our team actually has time to respond thoughtfully to the tricky ones now.”
Fatuma Ndung'u, Coastal Retail Kenya
Cut repetitive support work by 70% this month
We configure everything. You just approve and go live.